About the role

As our Technical Software Consultant, you will be at the forefront of delivering a high-quality, responsive service to clients. You will be the expert on our software products and the face of the Client Success Team for technical queries and support. You will build relationships with our existing and potential clients, understanding their unique business requirements and how this translates to their use of our market leading software products: Risk Manager, Vantify CAFM and Supply Chain. You will bring solutions to our clients’ issues, guiding them through the use of our software with the support of our dedicated helpdesk team.

This role combines business administration with strategic oversight, where you'll ensure services are delivered in line with our profit targets. You'll be responsible for drafting fee proposals, reviewing fees, identifying upselling opportunities, managing debt, and ensuring everything aligns with agreed Client Protocols.

This role will combine working from home with travel to client offices around the UK, predominantly London.

About us

We are Vantify. Through our unique compliance ecosystem, we deliver integrated platforms that enhance visibility, increase productivity, and minimise risk. Trusted by leading organisations like Ambassador Theatre Group, Compass Rock and CEG, our integrated products cover every aspect of compliance, from risk assessments to supply chain management. When everything works together, you can spend more time on other things that matter to your business. That’s why our products have been designed to integrate with each other, helping you save time, maximise performance and maintain compliance.

What you’ll be getting up to

• Proactively identify opportunities to grow client accounts by offering additional services and increasing account value
• Handle client enquiries and maintain direct communication, ensuring strong client relationships
• Conduct training sessions and demonstrations of our software products
• Manage client feedback, addressing any negative responses and coordinating corrective actions with the team
• Collaborate with internal teams to ensure consistency across service delivery disciplines and streamline processes
• Take client requirements and work with the development team to enact those requirements, where relevant
• Support the software management team with other client requirements
• Produce and analyse client reports, identifying trends and recommending improvements
• Oversee the mobilization of new client contracts, ensuring smooth transitions and timely service delivery
• Monitor the progress of client-specific Helpdesk tasks, ensuring timely resolution in line with SLAs
• Support the wider business with requirements regarding the software

What we're looking for

The ideal candidate for this role will demonstrate behaviours that reflect our core values. Our colleagues are approachable and optimistic, focussing on solutions. We listen to understand client needs, delivering expert guidance and high-quality service. We foster collaboration by sharing knowledge openly and supporting others to thrive by sharing well-considered feedback. We continuously strive for improvement by being open to challenge, being curious and focussing on innovation.  

In order to excel in this role you will need:

• To be tech-savvy – you’ll have proven experience of learning and understanding bespoke web-based software solutions
• An entrepreneurial mindset – you can turn ideas into reality while maintaining a client-focused attitude
• To be a great communicator - you can present to all levels in an organisation and explain technical concepts to non-technical users
• Strong organisational skills - you have a proven ability to manage projects on time, within budget, and to high-quality standards, while handling project scope, resources, and risks
• To think proactively – you stay ahead of the curve, proactively identifying potential challenges and taking full responsibility for executing tasks efficiently and effectively
• Analytical and problem-solving abilities – you can deliver practical solutions under pressure
• To be adaptable —you’ll thrive in a fast-paced environment and embrace change and ambiguity as opportunities for growth
• To be willing to travel – whilst you’ll be home based for at least half your time, you’ll need to be willing to travel to visit clients and to meet colleagues

Knowledge of the Facilities Management and Property Management industry would be beneficial but is not essential.

Why join us?

We put people first—whether it’s our customers or our colleagues. When you join us, you’ll be part of a supportive team that values collaboration, innovation, and professional growth. We’ll give you the tools and opportunities to succeed, while ensuring you feel valued every step of the way.

Our benefits

We aim to support our colleagues both professionally and personally. Here’s a snapshot of what we offer:

• Salary: up to £55,000 per annum
• Location: Hybrid between home, our offices and our client sites (regular travel to London)
• Working Pattern: 37.5 hours per week acrossMonday to Friday from 9am - 5:30pm
• Annual Leave: 25 days holiday in addition to usual bank holidays.
• Wellbeing – Health cash plan, gym discounts, cycle to work scheme and an enhanced employee assistance programme
• Financial – salary sacrifice pension scheme and exclusive shopping discounts
• Family – we enhance statutory entitlements for family leave policies
• Community – volunteer days and religious holiday swaps
• Social – we host an annual conference to get the whole business together as well as our team of Social Champions who arrange regular events for inside and outside of work
• Development – we’ll cover the cost of a professional membership fee, support your personal and professional development and provide you with access to our online learning library

Contact information

Tia Drummond