Client Account Executive

About us

Barbour is a trusted and comprehensive provider of regulatory information, guidance, standards and resources to support our clients wherever they are in the world. Through our knowledge of complex legislation and flexible resources, we empower our clients to simplify and manage their EHS compliance.

It’s about more than just legislation. Working with Barbour, you have a partner to help put solid compliance foundations in place, tools to influence company culture, and specialist consultancy. We help you stay on top of ever-changing industry developments, ensuring your organisation keeps people safe and protects the environment.

About the role

We are on the lookout for a talented and experienced Account Executive to join us! In this key role, you’ll be the go-to person for our valued customers, ensuring they get the most out of the services we offer. As a Client Account Executive, you’ll build strong relationships, provide tailored support and proactively identify opportunities to enhance our customers’ experience and satisfaction. If you’re passionate about delivering exceptional service, thrive in a collaborative environment and are driven to make a real impact, this is the perfect opportunity for you. Join our growing team and be part of an organisation that values innovation, customer success, and career development. We can’t wait to meet you!

What you’ll be getting up to

• Manage a diverse portfolio of customer accounts, serving as their first point of contact for all inquiries and support.
• Achieve and exceed your targeted renewal rate by building strong, lasting relationships and ensuring ongoing customer satisfaction.
• Provide exceptional customer support by offering training on how to use the service, troubleshooting issues, and addressing any queries that arise.
• Maintain regular communication with your customers to monitor changes in their business or service usage, responding proactively to meet their evolving needs.
• Identify opportunities to offer and sell additional modules to existing subscribers or expand to other sites or divisions within their business, driving growth for both the customer and the company.

What we're looking for

The ideal candidate for this role will demonstrate behaviours that reflect our core values. Our colleagues are approachable and optimistic, focussing on solutions. We listen to understand client needs, delivering expert guidance and high-quality service. We foster collaboration by sharing knowledge openly and supporting others to thrive by sharing well-considered feedback. We continuously strive for improvement by being open to challenge, being curious and focussing on innovation.

In order to excel in this role you need…

• To be an experienced account executive with a proven sales track record and a strong understanding of the sales process
• Experienced in managing accounts remotely by Teams calls, including training and selling
• Exceptional questioning technique to ensure you understand your client’s needs so you can best advise and support on our products
• Able to work on your own initiative
• Self-motivated and driven
• Be a good team player working within an established and successful team
• Hold excellent organisational skills, good IT skills and a good understanding of using Microsoft Office
• Experience using a CRM system
• Ability to work under pressure and meet deadlines
• A good understanding of solution selling and/or a background in information sales
• Previous experience using Salesforce

Why join us?

We put people first—whether it’s our customers or our colleagues. When you join us, you’ll be part of a supportive team that values collaboration, innovation, and professional growth. We’ll give you the tools and opportunities to succeed, while ensuring you feel valued every step of the way.

Our benefits

We aim to support our colleagues both professionally and personally. Here’s a snapshot of what we offer

• Salary plus a capped commission package with an OTE of £50,000 per annum
• Location - Home based with occasional travel to our London or Newcastle offices 
• Wellbeing – Health cash plan, gym discounts, cycle to work scheme and an enhanced employee assistance programme
• Financial – salary sacrifice pension scheme and exclusive shopping discounts
• Family – we enhance statutory entitlements for family leave policies
• Community – volunteer days and religious holiday swaps
• Social – we host an annual conference to get the whole business together as well as our team of Social Champions who arrange regular events for inside and outside of work
• Development – we’ll cover the cost of a professional membership fee, support your personal and professional development and provide you with access to our online learning library

Contact information

Sharon Higgins