Client Success Manager 

SRC 

Job Description 

About Us   

SRC are at the forefront of revolutionising health and safety compliance solutions, Supply Chain compliance and Facilities Management, where your contribution will be instrumental in shaping a more streamlined and compliant landscape. With a mission to foster compliance, resilience, and success, we take pride in being the go-to partner for businesses navigating the complexities of regulatory landscapes & Facilities management. 

Our dedicated team of professionals merges deep industry knowledge with cutting-edge tools, ensuring that our clients receive tailored support to meet and exceed compliance standards.  

Join us in crafting a future where compliance is more than just a necessity; it's the bedrock of sustainable and flourishing businesses. SRC is not just your safety partner but also your pathway to success. 

About the role  

The Client Success Manager will be accountable for managing service deliverables and ensuring compliance with health and safety requirements for individual contracts. Their primary interactions will be with clients' Health and Safety teams, Facilities Managers as well as our internal Compliance Service Directors, Consultants, Technical Managers, and the Helpdesk/CAFM Helpdesk teams. You will report to your line manager but will also work closely with other members of the wider teams across different departments. 

The role will involve a mixture of business administration, client management and health & safety activities. Ultimately the Client Success Manager will be at the forefront of deliveringa high level, responsive quality service to the client and as such, good communication skills and a ‘can-do’ attitude are key.   

What you’ll be getting up to  

What we're looking for 

The ideal candidate for this role will demonstrate behaviours that reflect our core values. Our colleagues are approachable and optimistic, focussing on solutions. We listen to understand client needs, delivering expert guidance and high-quality service. We foster collaboration by sharing knowledge openly and supporting others to thrive by sharing well-considered feedback. We continuously strive for improvement by being open to challenge, being curious and focussing on innovation.   

Must Haves  

• Minimum of 2/3 years Account Management experience in the industry or similar
• Excellent IT Skills - Microsoft Office and other collaborative working systems is essential, specifically Excel, PowerPoint and Word.  
• A pro-active approach to problem solving - planning ahead to foresee potential issues and taking personal responsibility for completing tasks.
• Good interpersonal skills
• Ability to work autonomously in role

Nice-to-haves:

• A good understanding of property management/FM & Health and Safety would be very advantageous.
• Understanding of compliance within Health and Safety (Risk Assessments/Audits etc).
• Environmental knowledge
• Previous experience working with SaaS products

Why Join Us? 

We put people first—whether it’s our customers or our colleagues. When you join us, you’ll be part of a supportive team that values collaboration, innovation, and professional growth. We’ll give you the tools and opportunities to succeed, while ensuring you feel valued every step of the way. 

Some of our benefits 

We aim to support our colleagues both professionally and personally. Here’s a snapshot of what we offer: 

•  Salary: £32,000 - £35,000 per annum 
• Location: Home based with travel to meet with colleagues and clients (including regular meetings in London)