About the role
We are recruiting for the role of System Administrator based at our St Ives head office.
We are looking for an ambitious individual with excellent attention to detail, strong IT skills and excellent telephone manner and someone who takes pride in all aspects of their work.
What you’ll be getting up to
- Administrate and manage internal software systems data such as adding users, managing system relationships, maintaining client data, adding property information, and uploading site information.
- Respond to a variety general query from Clients and users within the service level agreement (SLA)
- Answers calls to the administration support line in a timely manner and within the SLA
- Regular liaison with clients and service providers to collect data and ensure it is entered onto the system accurately.
- Troubleshooting issues
- First point of contact for new system users
- To provide support to the contract manager during the mobilisation of a client
- Provide client reports such as training of suppliers/client users, and on boarding of suppliers.
- Chasing up suppliers and clients
- To carry out administrative and support queries
What we're looking for
The ideal candidate for this role will demonstrate behaviours that reflect our core values. Our colleagues are approachable and optimistic, focussing on solutions. We listen to understand client needs, delivering expert guidance and high-quality service. We foster collaboration by sharing knowledge openly and supporting others to thrive by sharing well-considered feedback. We continuously strive for improvement by being open to challenge, being curious and focussing on innovation.
In order to excel in this role you need…
- Communication skills are key to this role
- The ability to multitask and maintain several databases of information at once.
- Our organisation is growing quickly, and you will need to be able to work under pressure and prioritise your own workload effectively.
Why join us?
We put people first—whether it’s our customers or our colleagues. When you join us, you’ll be part of a supportive team that values collaboration, innovation, and professional growth. We’ll give you the tools and opportunities to succeed, while ensuring you feel valued every step of the way.
Our benefits
We aim to support our colleagues both professionally and personally. Here’s a snapshot of what we offer:
- Salary: £24,570 per annum
- Location: Office Based
- Working Pattern: Monday to Friday
- Annual Leave: 25 days of annual leave, plus bank holidays.
- Wellbeing – Health cash plan, gym discounts, cycle to work scheme and an enhanced employee assistance programme
- Financial – salary sacrifice pension scheme and exclusive shopping discounts
- Family – we enhance statutory entitlements for family leave policies
- Community – volunteer days and religious holiday swaps
- Social – we host an annual conference to get the whole business together as well as our team of Social Champions who arrange regular events for inside and outside of work
- Development – we’ll cover the cost of a professional membership fee, support your personal and professional development and provide you with access to our online learning library
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